I enjoyed a good laugh this morning at the expense of a co-workers’ stupidity. Upon arriving to work (late) he discovered that his computer would not turn on. After attempting to solve the issue by pounding on the keyboard and blurting out the usual bag of insults, he angrily picked up the phone and demanded immediate assistance from our company tech support. The tech guy arrived promptly, and after a just a few moments of contemplation, he bent down and gave the power cable a small nudge into the socket. Apparently it had not been pushed in all the way. Unable to withstand the laughter that inevitable emerged from the surrounding cubicles, my co-worker apologized to the tech guy, and disappeared to the kitchen.

The incident reminded me of a great article I read recently that offered some tips on how to get the most out of tech support. Most people will agree that there are few activities more grueling than spending an hour on the phone following directions from a person that’s probably stationed somewhere in India. So save yourself the potential humiliation and check out the article titled 11 Tips for Better Tech Support.